Managers Corner
Spiff programs are one of the most underutilized—and often misunderstood—tools in the tire industry. Manufacturers create them to incentivize front-counter sales teams, reward product knowledge, and move priority inventory. Yet out in the field, reactions vary wildly: * Some owners refuse to let their people participate because it “feels
Managers Corner
If you run a tire shop, you already know this: customers judge you on speed, accuracy, and communication. They expect the job done right the first time, and they hate waiting around for unclear timelines or disorganized processes. Interestingly, some of the best lessons on operational efficiency don’t come
Managers Corner
Most tire dealers perform courtesy inspections on every vehicle that comes through their bays. These inspections are supposed to build value, identify needs, and ultimately help the customer maintain their vehicle. Yet the feedback from many owners is the same: “We do inspections, but they rarely convert to tire sales.
Managers Corner
If there’s one thing every shop owner is struggling with these days, it’s keeping good people. You can teach technical skills, you can coach on sales, but you can’t teach work ethic or pride in ownership — and that’s exactly what too many shops are losing in